FAQ

How do I register on the trueLinQ App

Registration is a simple process. Enter your phone number. We will send an OTP to that number. Once you enter the correct OTP, your registration process is completed.

How to securely store my messages on my phone

Message data privacy and security on your phone is managed by the operating system and the handset provider.

How to securely store my message data on the cloud

Message data is stored on iCloud for iPhones and on Google Drive for Android phones. To encrypt and store the data on the iCloud go to

trueLinQ Settings > Backup > Secure Backup with Encryption and turn this ON.

You have the option of using your own 64-digit key or allow TRUQLINQ to generate a 64-digit random number key for you. We do not store this key.

Please store this in a secure place, other than on your iPhone. If you lose this key, you will not be able to restore the data from iCloud

If I uninstall my trueLinQ App, will my data be lost

When you uninstall your trueLinQ App, the local data on your phone will be deleted. The data which is backed up on the iCloud can be restored once your register the trueLinQ App again

If I change my phone number, will I lose my messages on the trueLinQ App

If you change your phone number, you will not lose your messages. They will stay associated with the trueLinQ App.

If I change or upgrade my iPhone, will I lose my messages

If you upgrade your iPhone, iPhone / IOS allow you to migrate all your apps to the new device. When you undertake the migration, your trueLinQ message data will also be migrated.